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At Pratico Tech, we want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a hassle-free return and refund process, subject to the following terms:
1. Return Period
You can return your product within 30 days from the date of delivery.
2. Return Conditions
To be eligible for a return:
- The product must be unused, in original packaging, and in resalable condition.
- Certain products, including opened electronics and accessories, may not be eligible for return due to hygiene or safety reasons. Please refer to the product details for any exclusions.
3. How to Return an Item
To initiate a return, please contact us at [[contact@praticotech-hightech.com] with your order number and reason for return. We will provide you with instructions on how to proceed.
4. Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or we made an error with your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
5. Refund Process
Once we receive your returned item and confirm its condition, we will process your refund to the original payment method within [, 7-10 business days]. Shipping costs are non-refundable.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7 days] of receiving the product. We will offer a full refund, replacement, or exchange, depending on your preference.
7. Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Opened electronics (unless defective)
- Perishable goods (if applicable)
8. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
9. Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: [contact@praticotech-hightech.com]
